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Security and data protection
Our approach to security
AskSpot is built with security, privacy, and reliability in mind. We operate on trusted cloud infrastructure and ensure that customer data remains protected.
Data protection first
Customer and store data are treated as confidential and handled with strict security practices.
Secure infrastructure
AskSpot runs on trusted cloud infrastructure using leading providers.
Controlled AI usage
AI responses are based on your store’s product data and configured knowledge sources.
Operational transparency
Teams can monitor conversations and maintain oversight of how AI interacts with customers.
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Infrastructure and hosting
AskSpot operates on secure cloud infrastructure hosted in European data centers using trusted providers such as:
Microsoft Azure
Google Cloud Platform
Learn more
Data protection
and privacy
We ensure that customer conversations and store data remain secure and fully under your control.
Customer data isolation
Your store data and customer conversations remain isolated within your AskSpot environment.
No external model training
Customer data is not used to train external AI models.
Controlled data usage
AskSpot processes only the data required to provide responses and product recommendations.
Reliable and controlled AI operations
AskSpot is designed to deliver accurate responses while giving teams full visibility and control over customer conversations.
AI responses grounded in your store data
AskSpot generates answers using your store’s product catalog, descriptions, and configured knowledge sources.
This ensures that responses stay aligned with your store content and product information. Teams can monitor conversations and review AI responses to maintain quality and accuracy.
This ensures that responses stay aligned with your store content and product information. Teams can monitor conversations and review AI responses to maintain quality and accuracy.
Operational visibility and control
AskSpot provides teams with visibility into conversations and AI activity across the store.You can review conversations, monitor resolution rates, and maintain oversight of how the AI interacts with customers. This helps ensure consistent customer experience while maintaining operational control.
See AskSpot in action
Discover how AskSpot helps e-commerce stores turn customer conversations into sales.
Book a demoExplore security FAQs
Find answers to common questions about data protection, AI usage, infrastructure, and integratio
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