ABOUT US
E-commerce support and product advice frustrated us
So we built something better.
our story
Built inside real e-commerce
AskSpot was born from real experience at a high-volume European e-commerce retailer, where its founders - Szymon and Wojtek - served as Head of Product and Head of Marketing. They were given a tough challenge: improve customer service quality within one year while cutting support costs by 80%. The goal was ambitious - but it was delivered.
That success became the foundation of AskSpot.io - an AI sales and support agent built to help e-commerce brands drive more purchases while delivering standout customer experiences worldwide.
That success became the foundation of AskSpot.io - an AI sales and support agent built to help e-commerce brands drive more purchases while delivering standout customer experiences worldwide.
94%
customer satisfaction
< 1M
conversations per month
4.5 / 5
average chat rating
team
The team behind AskSpot
A group of product builders, engineers, and e-commerce specialists working to improve how online stores talk to their customers.
Our values
It is all about people
Great products are built by teams who care about the people using them.
At AskSpot, our values shape how we build technology and work together.
At AskSpot, our values shape how we build technology and work together.
Learn fast, improve constantly
We believe progress comes from continuous learning.
Take ownership
Mistakes happen - responsibility and improvement matter more.
Focus on real value
Everything we build should help customers succeed.
Go the extra mile
Great customer experience requires extra effort.
Progress over perfection
Building great products is a journey, not a straight line.
Enjoy the process
We believe great teams build better products.
TESTIMONIALS
What our customers say
E-commerce teams share how AskSpot helps them turn customer conversations into better shopping experiences and measurable growth.
"AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation."
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation."
Adam Kubarski
Director of E-commerce & Marketing at senetic.com
“AskSpot helped us to serve customers faster and better. Multilangual and marketplace integrations were crucial as well as search&recommendation capabilities na ability to answer even hard product questions”
Ewa Kosiorek
Head of Customer Service at 4fizjo
"Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses."
Kamil Jacak
Digital Growth Expert at Militaria.pl
"We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage. Beyond the ease of use, the deep insights and reporting which helps us make better decisions as it comes to our customer satisfaction, AskSpot is driven by a team that prioritizes innovation, ensuring the product constantly evolves to meet our changing business needs."
Agnė Butkutė
Head of Contact Center at PHH Group
"AskSpot is a genuine asset to our customer support team. It efficiently takes over routine inquiries via chat and email, freeing up our agents to concentrate on more challenging matters. As a result, customers enjoy prompt, clear, and consistent responses, which has noticeably enhanced both their experience and our overall service quality."
Krzysztof Cop
Customer Service Manager
“AskSpot has significantly improved our customer support across the 20 language versions of our e-commerce store mamabrum.eu, as well as in our diverse marketplace sales—from Allegro in Poland to Amazon throughout Europe. It has streamlined our communication in multiple languages, boosted our efficiency, and helped us consistently deliver exceptional service to our customers. ”
Jakub Sadowski
Owner, KKS Sp. z o.o.
"AskSpot helps guide customers through the entire journey - from product selection, through purchase, to post-sales questions."
Michał Żyła
Manager of Sales w motogo.pl
“AskSpot enables us to provide superior support for Ariston customers at every stage-from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
Tomasz Guziewicz
E-Commerce Manager w East Europe&Romania Ariston Group
"Askspot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service."
Dariusz Jodziewicz
Quality Director at morele.net
"AskSpot truly supports us in the day-to-day customer service operations at badaj.to. Customers receive clear and accurate answers exactly when they need them, including outside standard business hours, which is extremely important to them. From our perspective, this means significant relief for the team and a noticeable improvement in the customer experience. We also appreciate that automation goes hand in hand with quality — the responses are consistent, natural, and genuinely helpful. It’s a solution that benefits both customers and the entire team."
Anita Nowak-Rak
Senior Experience Manager at badaj.to
"AskSpot has genuinely improved our customer service - customers get answers faster, and the team handles fewer repetitive tickets."
Michał Serafin
Vice Chief of Marketing & Ecommerce at Kodano S.A.
“AskSpot offers the best of both worlds: the consistency of automation and the quality of natural, helpful responses.”
Adam Stadnicki
E-commerce Sales Development Expert at Edinos.pl
"Thanks to AskSpot, we have significantly reduced customer response times and improved the quality of service at carmager.com. The automation works reliably and delivers real value to both customers and the team. The solution scales well with store traffic and proves itself in day-to-day operations."
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Joanna Wrotniewska
Customer Service Department Manager at carmager.com
See AskSpot in action
Discover how AskSpot helps e-commerce stores turn customer conversations into sales.
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