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AI Chat&Inbox Agent for e-commerce
Reduce cost and boost sales. Serve your customers with GenAI on your e-commerce website, marketplace, or through any inbox.
Reducing Customer Service workload and Providing More Sales for:
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cHAT THAT WORKS FOR YOUR CUSTOMER
Less work, more sales
Sales: Break purchase barriers and reduce contacts volume by providing instant answers, advisory and personalized recommendations
Postsales: Order updates, modifications, returns and all Customer Service operations streamlined in chat, by e-mail or marketplace platform inbox.
80%
That's our record in reducing contacts to customer service.
From sales, product question to post-sales topics. Website, marketplace and social media contacts covered.
From sales, product question to post-sales topics. Website, marketplace and social media contacts covered.
50%
This is how much of a chat conversation is about sales.
Customers search right products for their needs, ask for advice and have product questions - we excell in those type of questions.
Customers search right products for their needs, ask for advice and have product questions - we excell in those type of questions.
4.5/5
4,5/5 rate and 90% Customer Satisfaction.
It is really satifactory for customer to just write what he need and get it - find product, make order, modify order, place return, check product details...
It is really satifactory for customer to just write what he need and get it - find product, make order, modify order, place return, check product details...
Chat - active seller
Reducing cost is great. Making sales is even better.
Product Questions
About half of your traffic starts with the product page. Being able to answer customer questions is crucial. Don`t let them leave you to search info.
Search & Advize
No salesperson can do their job well without offering expert knowledge and the ability to find and recommend the right product for the customer.
Upsell and engage
Personalized recommendations, upsell in basket, lead generation, rescue basket campaing. Automate sales&marketing and measure effect.
Integrations
Stores, marketplaces, inboxes
Testimonials
Kamil Jacak
Digital Growth Expert at Militaria.pl
"Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses."
Michał Żyła
Manager of Sales w motogo.pl
"AskSpot helps guide customers through the entire journey — from product selection, through purchase, to post-sales questions."
Agnė Butkutė
Head of Contact Center at PHH Group
"We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage. Beyond the ease of use, the deep insights and reporting which helps us make better decisions as it comes to our customer satisfaction, AskSpot is driven by a team that prioritizes innovation, ensuring the product constantly evolves to meet our changing business needs."
Dariusz Jodziewicz
Quality Director at morele.net
"Askspot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service."
Jakub Sadowski
Owner, KKS Sp. z o.o.
“AskSpot has significantly improved our customer support across the 20 language versions of our e-commerce store mamabrum.eu, as well as in our diverse marketplace sales—from Allegro in Poland to Amazon throughout Europe. It has streamlined our communication in multiple languages, boosted our efficiency, and helped us consistently deliver exceptional service to our customers. ”
Anita Nowak-Rak
Senior Experience Manager at badaj.to
"AskSpot truly supports us in the day-to-day customer service operations at badaj.to. Customers receive clear and accurate answers exactly when they need them, including outside standard business hours, which is extremely important to them. From our perspective, this means significant relief for the team and a noticeable improvement in the customer experience. We also appreciate that automation goes hand in hand with quality — the responses are consistent, natural, and genuinely helpful. It’s a solution that benefits both customers and the entire team."
Krzysztof Cop
Customer Service Manager
"AskSpot is a genuine asset to our customer support team. It efficiently takes over routine inquiries via chat and email, freeing up our agents to concentrate on more challenging matters. As a result, customers enjoy prompt, clear, and consistent responses, which has noticeably enhanced both their experience and our overall service quality."
Michał Serafin
Vice Chief of Marketing & Ecommerce at Kodano S.A.
"AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets."
Ewa Kosiorek
Head of Customer Service at 4fizjo
“AskSpot helped us to serve customers faster and better. Multilangual and marketplace integrations were crucial as well as search&recommendation capabilities na ability to answer even hard product questions”
Adam Stadnicki
E-commerce Sales Development Expert at Edinos.pl
“AskSpot offers the best of both worlds: the consistency of automation and the quality of natural, helpful responses.”
Tomasz Guziewicz
E-Commerce Manager w East Europe&Romania Ariston Group
“AskSpot enables us to provide superior support for Ariston customers at every stage—from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
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